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Domestic Delivery

Can I send pacakge of fresh fruits/easily stale food out of Jakarta?

Fruits delivery through air mode shall follow the conditions for special delivery of perishable cargo category. Please contact JNE Customer Service for detailed conditions.

Food delivery is allowed, provided that:
• Wet food that is easily damaged/spoiled quickly, one should note the service used. For wet food with resistance over 10-12 hours, it is recommended to use SS (Super Speed) service and for food with resistance over 12-24 hours, it is recommended to use YES (Yakin Esok Sampai) service.
• Delivery packaging shall use tightly closed box and it is recommended to use wood packing.
• In case delivery is not packaged in wod packing, SCO Officer shall ask Sender to fill in form of Statement of Insurance and/or Wood Packing Denial
• It is delivered separately and not combined with other deliveries in 1 Connote.
• Tart and such are non-deliverable.
 

Can I ship animals or living plants?

For living plant delivery through air mode, it shall follow the conditions of delivery for special cargo for LIVE PLANT category. Please contact JNE Customer Service for detailed conditions.

Can I send second-hand electronics (laptop & mobile phone)?

Yes. As long as the battery is in good condition (not damaged/protuberant)

Can I send glass-based items/glassware?

Yes. Below are the conditions for glassware delivery:
1. Delivery of fragile souvenirs (e.g. mug, glass, display, etc.):
• For delivery in units, ensure the goods are wrapped with bublepack, duct taped and inserted into box/cartons and ensure there is no holes/gaps between good and carton for safety in case of shock and wooden packing is used.
• For delivery in bulk, each pcs must be wrapped with bublepack (non-bundled wrapping), duct taped and inserted into box/carton and ensure there is no holes/gaps between goods and carton for safety in case of whock and wooden packing is used.
• Delivered separately and not bundled with other delivery in 1 Connote.
2. Delivery of picture frame:
• Ensure the glass is put off and have them bubblepacked and duct taped, wrapped with styrofoam and put in wooden packing.
• Delivered separately and not bundled with other delivery in 1 Connote.
• Frame with glass installed cannot be delivered.
3. Delivery of lamp/glass cannot be delivered
4. Plastic bottle and anything using plastic bottle as packaging must be wrapped tightly first using plastic, bubblepacked and it is recommended to use wooden packing. Glass bottle or anything using glass bottle cannot be delivered.

Can I send liquid (lubricant, machine oil, paint, oil, etc.)?

Yes, provided that liquid delivery must attach MSDS (Miscellaneous Safety Data Sheet).
If liquid is of Dangerous Goods category, the following terms of Dangerous goods delivery shall apply:
• REG or OKE service
• Additional Surcharge 200% of delivery fee
• Minimun Weight is 10 Kg per delivery.
• UN Standard packaging or as per IATA regulation
• Shipper’s Declaration for DG IDR 500,000.-/delivery
• Airlines document fee IDR 100,000.-

Can I send precious metals/gold?

Currently, JNE's precious metals delivery is limited to transaction of precious metals delivery between Sellers in Jakarta and Buyers Throughout Indonesia through online shopping flatform Tokopedia. Tthis program delivery transaction is served through JNE representative Sales Counter (not agent) or pick-up can be asked to seller's point

Where can I send precious metals/gold? Can I send it to nearby Agent?

No. Currently, JNE's precious metals delivery is limited to transaction of precious metals delivery between Sellers in Jakarta and Buyers Throughout Indonesia through online shopping flatform Tokopedia. Tthis program delivery transaction is served through JNE representative Sales Counter (not agent) or pick-up can be asked to seller's point

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